Experience
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Guest Services Specialist | Moxy Hotel Berlin | 2023 — present
- Ensured a warm and inviting guest experience through friendly greetings and attentive service.
- Upheld high standards of customer service, resolving guest inquiries and issues promptly.
- Managed guest check-ins and reservations efficiently, maintaining accurate records.
- Orchestrated seamless food and beverage service, adhering to hotel protocols for quality and presentation.
- Proactively maintained cleanliness and organisation of guest areas, contributing to a welcoming environment.
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Client Services Specialist | Concentrix Global Services GmbH | 2021 — 2024
- Supported advertisers on a leading social media platform.
- Acted as a key liaison between the company and clients, ensuring prompt issue resolution.
- Recognised for exceptional customer service and team success.
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Digital Artist | Self employed | 2017 — 2021
- Cultivated an Instagram following of 7,000+ through original digital artwork.
- Fulfilled follower requests and commissions.
- Demonstrated strong customer engagement and project management skills.
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Administrative Assistant | AO Business News Media | 2016 — 2017
- Managed office operations in a fast-paced newsroom.
- Collaborated with accounting, design, marketing, conferences, and editorial departments.
- Provided accurate transcription services, enhancing office productivity.