Liubov Kurilova

Providing exceptional support with a positive attitude

Customer-focused professional with customer service expertise. Efficient in meeting performance goals and resolving customer needs. Bilingual in English and Russian.

Contact

Email: liuba.eremenko@gmail.com
Tel: +49 1522 464 0561
Instagram: @kurilove_art

Support Experience

  1. Concentrix Global Services GmbH | Client Services Specialist | 2021 — present
    • Provided support via chat, email, and phone for advertisers on a leading social media platform.
    • Acted as a liaison between the company and clients, resolving issues and ensuring service satisfaction.
    • Kept abreast with industry trends and improved efficiency by implementing innovative ideas.
    • Surpassed targets, gaining recognition for excellent customer service and team contribution.
  2. Customer Support Professional | BKC-International House | 2015
    • Handled educational sales, identified client needs, and recommended suitable products.
    • Exceeded sales targets through effective customer engagement strategies.
    • Served as student-admin liaison, resolving concerns and enhancing learning experience.
    • Fostered strong customer relationships, boosting satisfaction and retention.
  3. Support Specialist | Mexx, BNS Group | 2013 — 2014
    • Provided exceptional support, understood customer needs, and suggested fashion items.
    • Enhanced shopping experience through product knowledge and communication skills.
    • Stayed current with fashion trends, helping customers with fashion choices.
    • Forged customer relationships, enhancing satisfaction and repeat business.

Other Experience

  1. Digital Artist | Self employed | 2017 — 2021
    • Grew Instagram following to 7,000+ via regular artwork posts.
    • Fulfilled follower requests, improving engagement.
  2. Administrative assistant | AO News Media | 2016 — 2017
    • Managed diverse tasks in a busy newsroom.
    • Supported multiple departments with transcription.
  3. Temporary Secretary | Coleman Services | 2015 — 2016
    • Provided broad support across companies, showing adaptability.
    • Handled varied admin tasks for smooth operations.
  4. Assistant Archivist | Russian State Archive, OPJS Telegraph | 2013 — 2014
    • Managed and handled digitalization of both corporate and state archive documents, contributing to organizational efficiency.

Language Skills

English: Full professional
Russian: Native

Education

Russian State University for the Humanities | 2011 — 2015
Documentation and Archival Studies
Thesis: International Business and Technical Archives.