Liubov Kurilova

Sales & Support Experience

1. Concentrix Global Services GmbH | Client Services Specialist | 2021 — present
   • As a dedicated client services specialist, I provided support for global advertisers, mediated client issues, stayed informed about industry trends, implemented efficiency strategies, and surpassed performance targets.
2. Customer Support Professional | BKC-International House | 2015
   • Led educational sales and provided customer support, excelling in identifying client needs and recommending suitable educational products.
   • Consistently met and exceeded sales targets by applying effective customer engagement strategies and leveraging product knowledge.
   • Assisted language learners and acted as student-administration liaison, addressing concerns and providing tailored guidance to enhance the learning experience.
   • Developed and maintained strong relationships with customers, fostering a high level of customer satisfaction and retention.
3. Sales Professional | Mexx, BNS Group | 2013 - 2014
   • Managed in-store sales and provided superior customer service, understanding customer needs and recommending suitable fashion products.
   • Consistently achieved and often surpassed sales targets by utilizing effective sales techniques and comprehensive product knowledge.
   • Assisted customers in making fashion choices, by keeping up-to-date with the latest fashion trends and Mexx's product range.
   • Built and sustained strong customer relationships, leading to increased customer satisfaction, repeat business, and referrals.

Other Experience

1. Digital Artist | Self employed | 2017 — 2021
   • Built an active 7,000+ Instagram following with original artwork and managed commissions, enhancing customer engagement.
2. Administrative Assistant | AO Business News Media | 2016 — 2017
   • Oversaw office operations in a dynamic newsroom, coordinated with various departments, and performed precise transcription services.
3. Temporary Secretary | Coleman Services | 2015 — 2016
   • Handled operational support and administrative tasks across multiple companies, ensuring efficient business processes.
4. Assistant Archivist | OPJS Central Telegraph & Russian State Archive of Ancient Acts | 2013 - 2014
   • Managed document digitization and organizational structure development across corporate and ancient archives.

Language Skills

English: Full professional
Russian: Native

Education

Russian State University for the Humanities | 2011 — 2015
Documentation and Archival Studies
Thesis: International Business and Technical Archives.