Liubov Kurilova

Experience

1. Concentrix Global Services GmbH | Client Services Specialist | 2021 — present
   • Provided Russian language technical support for advertisers of a major global social media company.
   • Established a friendly and solution-focused environment by providing quality support for a major global social media platform's advertisers.
   • Acted as the liaison between the company and our clients, solving issues and ensuring client satisfaction.
   • Continually updated knowledge about industry trends, tools, and best practices for operational efficiency.
   • Exceeded performance targets, praised for excellent customer service skills, and significantly contributed to the team's success.
2. Digital Artist | Self employed | 2017 — 2021
   • Accumulated an active Instagram following of 7,000+ through regular creation and sharing of original digital artwork.
   • Fulfilled follower requests and commissions, demonstrating strong customer engagement and project management skills.
3. Administrative Assistant | AO Business News Media | 2016 — 2017
   • Managed day-to-day office operations in a fast-paced newsroom, handling diverse documentation and administrative duties.
   • Collaborated effectively with multiple departments, including accounting, design, marketing, conferences and editorial.
   • Carried out transcription services with precision and timeliness, enhancing office productivity.

1. Temporary Secretary | Coleman Services | 2015 — 2016
   • Collaborated across various companies to provide essential operational and project support as needed, demonstrating adaptability and initiative.
   • Managed a diverse array of administrative tasks, including organisational projects and reception duties, thereby ensuring smooth business operations.
2. Customer Support Professional | BKC-International House | 2015
   • Led educational sales and provided customer support.
   • Assisted language learners and acted as student-administration liaison.
3. Assistant Archivist | OPJS Central Telegraph | 2014
   • Managed and digitized corporate archive.
   • Assisted in museum management.
4. Assistant Archivist | Russian State Archive of Ancient Acts | 2013
   • Administered and digitized archived documents.
   • Assisted in developing archive's organizational structure.

Language Skills

English: Full professional
Russian: Native

Education

Russian State University for the Humanities | 2011 — 2015
Documentation and Archival Studies
Thesis: International Business and Technical Archives.