Liuba's CV

Experience

Concentrix Global Services GmbH | Client Services Specialist | 2021 — present
- I worked hard to establish a friendly and solution-focused environment by providing top-notch support (via chat, email, and phone calls) for advertisers on a major global social media platform.
- I acted as the go-to person between the company and our clients, sorting out any issues they had and ensuring they were always satisfied with our services.
- Being adaptable and skilled, I kept myself in the loop with the latest happenings in the industry, learning about new trends, tools, and best ways of doing things.
- I came up with ideas that made us work more efficiently, boosted the way our customers felt about us, and painted a positive picture of our brand.
- I consistently outperformed my targets, earning praise for my excellent customer service skills and making a significant contribution to the success of our team.
Digital Artist | Self employed | 2017 — 2021
- Cultivated an active Instagram following of 7,000+ through regular creation and sharing of original digital artwork.
- Capitalized on social media platform by fulfilling follower requests and commissions.
- Demonstrated strong customer engagement and project management skills.
Administrative Assistant | AO Business News Media | 2016 — 2017
- Managed day-to-day office operations in a fast-paced newsroom, handling diverse documentation and administrative duties.
- Collaborated effectively with multiple departments, including accounting, design, marketing, conferences and editorial.
- Carried out transcription services with precision and timeliness, enhancing office productivity.

Liubov Kurilova

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